In case you have a website, a problem could always show up and it doesn’t necessarily need to be connected to the hosting service. For example, something may go wrong when you update a web-based app or some important content could be edited or deleted incidentally. Whatever the nature of the problem is, you will have to contact the respective support staff and request them to retrieve a backup or to help you deal with the problem that you are encountering. How timely they’ll do that will determine the time that your websites will be offline. For certain sites such as social networking websites or online shopping portals, a continual unavailability often equals lost customers and money. Having said that, it is extremely important to use the services of a web hosting company that provides not only a very good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a reply to a tech support ticket or an email. Irrespective of when you contact us, we will respond to you within 60 minutes max with any sales or technical queries you may have. The fact is, our real response time rarely exceeds twenty to thirty minutes. As we are at your disposal 24 hours a day, 7 days a week, you’ll always obtain help in a timely manner and we know just how crucial that is in the electronic age. Shortly after you contact us, we will respond to your queries. In case you bump into any technical predicament, we will tackle it instead of you, or we’ll give you all the necessary information in case there’s something that you need to do on your end.