A live chat is among the channels of communication supplied by some web hosting suppliers as a part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech support. This way of communication is faster than a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a call with a representative. Furthermore, when the trouble that you experience requires some time to be investigated and dealt with, you are able to do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can use a live chat support service for free provided that you have world wide web access even when your website hosting supplier is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Web Hosting
As part of the support services that we offer for all of our Linux cloud web hosting packages, we have live chat support that is online 24/7, even on holidays. You're able to contact us regardless if you already own an account or not, since we can assist you with nearly anything, ranging from giving you basic information about our services in case you are not a client yet and you are thinking about purchasing one of the plans, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more complex and time-consuming, which means that you'll have to use the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.