There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will always find no matter which company you choose is a ticketing system. It’s the easiest means of communication for a variety of reasons. In case no help desk support staff member is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Furthermore, you can copy ‘n’ paste extensive bits of information without worrying about typographical mistakes, and in case a given issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in one and the same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they are often separate from the web hosting platform, so if you have to provide information or to follow directions, you will need to use at least two separate admin interfaces and this number might increase in case you want to manage several domain names. Furthermore, many hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting packages include an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same place – invoices, files, emails, support tickets, etc., eliminating the necessity to use different systems. In case you have any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without having to leave your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will give you additional information and which may help you resolve any particular problem even before you post a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or an official holiday.