Customer Support Channels
A 1–Hour Response Time Guarantee
We provide a 60–minute response time guarantee for each trouble ticket or e–mail that you submit to the customer care team. We will swiftly reply to all typical queries and forward the case to our sysadmins in case any further assistance is needed. If you make use of the Administration Services package, we will complete any of the included server administration tasks at a time that has been agreed upon upfront.
A Premium–Quality Tech Support Service
Our help desk support team will be available to you 24–7 should you need help while working with our Web Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. And if you require assistance tackling the routine admin tasks on your dedicated hosting server, you can make use of our Administration Services package, that includes backup disk storage space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package includes our cost–free Web Hosting Control Panel, which offers an exhaustive knowledgebase and a collection of instructional video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click the Videos or Help buttons located in the upper right corner.